About us

Rostron Finance (referred to in this privacy statement as “we”, “our” or “us”) takes your privacy and protection of your information very seriously. We are bound by the Privacy Act 2020 when handling personal information. We collect, hold, use, and disclose your personal information in accordance with this privacy statement.

The purpose of this privacy statement is also to inform you of your rights in relation to your personal information.

We reserve the right to update this privacy statement at any time and for any reason, so we encourage you to make sure that you are familiar with the current version of our privacy statement. Any change we make applies from the date the updated Privacy Policy is posted on our website.

What is personal information?

Personal information is information about an identifiable individual. It includes (but is not limited to) name, address, contact details, date of birth, occupations, payment details, employment history and/or details, education and qualifications, financial information, testimonials and feedback, evidence of source of funds or source of wealth (in some cases) and other information.

Why do we collect personal information?

We only collect personal information to conduct our business, to provide you (if you are a client) our services, emailing (subject to you giving us your consent) updates, event invitations and publications that we think you may be interested in, and to meet all our legal obligations (including in relation to anti-money laundering and countering financing of terrorism legislation). You do not have to voluntarily provide your personal information to us. However, if you do not provide us with certain personal information we request, we may not be able to provide our services to you or perform our obligation.

How do we collect your personal information?

Except as otherwise permitted by law, most of the personal information we collect is provided directly by you, or your authorised representative. We collect personal information about you when you visit our website, participate in any of our surveys, request (over telephone, email, social media such as face book) our advice or service, ask us to send you our publications (such as newsletters) , or when you otherwise interact with us. Please be aware that when you send us any information over the internet you send it at your own risk because internet is not a secure environment.

We may also collect personal information from you through registration and attendance at seminars, business cards, and social media channels.

In some instances, we may collect your personal information from third parties – for example:

  • we may use third parties to analyse traffic at our websites, or to provide information security related services, and social media channels, which may involve the use of cookies; and
  • in some circumstances we might collect personal information about an individual from a third party, such as an employment reference from another person; and
  • we may also collect personal information about you from publicly available websites.

To whom might we disclose personal information?

We may disclose your personal information to:

  • Other members of the Rostron Group
  • other companies or individuals who assist us in providing services or who perform functions on our behalf (such as mailing houses, hosting and data storage providers, specialist consultants and legal advisers);
  • Product providers (such as but not limited to lenders and insurance companies);
  • Financial advisers and financial advice providers who may use our services;
  • other companies or individuals who perform checks (such as but not limited to compliance reviews and audits) that are necessary or desirable under law on our behalf;
  • other companies, agencies or individuals that maintain databases against which your identity may be verified, which may include (but is not limited to) the New Zealand Department of Internal Affairs, and New Zealand Transport Agency; social media sites on which we may have a presence; courts, tribunals and regulatory authorities (such as the Financial Markets Authority, and Ministry of Justice in New Zealand);
  • Office of the Ombudsman, where a complaint relates to official information;
  • any person or agency we believe could assist in responding to a serious privacy breach.
  • Office of the New Zealand Privacy Commissioner, where a complaint relates to breach of the Privacy Act 2020;
  • Human Rights Commission, where a complaint relates to discrimination;
  • CERT NZ, where appropriate to assist with the management of a voluntarily notified privacy breach
  • Overseas privacy regulator, where a complaint relates to the actions of an overseas agency; and anyone else to whom you authorise us to disclose it.
  • Except as described above, we will not disclose your personal information without your written or oral consent, unless we are required to do so by applicable law.

Storage of personal information

We may store personal information we collect in any format we choose at our offices at Forsyth Barr House, 35 The Octagon, Dunedin or at premises outside our offices, including data storage facilities or online storage located within or outside New Zealand, which m​ay be operated by independent service contractors.

Where your personal information is transferred outside New Zealand, we will ensure the intended recipient has provided appropriate safeguards and that requisite rights and remedies in relation to the personal information remain available, or we will obtain your explicit consent for the transfer.

Management of personal information

We take reasonable steps to protect the security of personal information. All our personnel (including but not limited to third party service providers) are required to hold personal information and the privacy of individuals in confidence.

We take reasonable steps (such as, but not limited to, use of physical security and restricted access to electronic records) to protect personal information we hold from misuse and loss and from unauthorised access, modification, or disclosure.

Where we no longer require your personal information, we will comply with our legal obligations in respect of that information.

Your right to access and correct your personal information we hold

You have the right to request access to any personal information we hold about you, and to ask for it to be corrected if you think that it is wrong. If you’d like to exercise that right, or ask us anything else in relation to your privacy, please ask the person you are dealing with, send us an email to privacy@rostron.co.nz or send a letter to:

The Privacy Officer

Rostron Finance

Level 3, Forsyth Barr House,

35 The Octagon,

Dunedin Central, 9016

By agreeing to this document, you consent to us collecting, using, holding and disclosing personal and credit-related information about you, collectively called ‘information’ in this document.

Personal information includes any information which may identify you, such as your name, date of birth, address, the number and ages of your dependants, and employment information. If you use our website or mobile applications, we may collect information about your location or activity, including IP address, use of third-party sites, and other user information.

Credit-related information means both:

Credit information, which is information which includes your identity; the type, terms and maximum amount of credit provided to you, including when that credit was provided and when it was repaid; repayment history information, default information (including overdue payments); payment information; new arrangement information; details of any serious credit infringements; court proceedings information; personal insolvency information and publicly available information; and
Credit eligibility information, which is credit reporting information supplied to us by a credit reporting body, and any information that we derive from it.
If you do not provide us with this consent, or do not provide us with your information, we may not be able to arrange credit for you or provide other services.

We may disclose your information to third parties including Credit Providers and Credit Reporting Bodies (CRBs). You appoint us your agent to act as an ‘access seeker’ to obtain a report from CRBs on your behalf.

You can find out more about how we deal with your privacy by viewing our privacy and credit reporting policy at www.rostronfinance.co.nz/privacy.

If you have any questions or concerns about how we handle your information, please contact us at info@rostron.co.nz or send a letter to the above address.

How we handle your information

You agree to us collecting, using, storing and disclosing information about you. We can use your information to assist your application for a product or services, to market products and services by us and by third parties, to verify your identity by using information held by a credit reporting body (CRB) and using other online resources, to comply with laws (for example, the Anti-Money Laundering and Countering Financing of Terrorism Financing Act 2009), to confirm your identity, and to perform associated tasks.

We may collect your information from you or from third parties. We may, from time to time, collect sensitive information about you, including information about your health.

Exchange information with other businesses

We may give or receive information, in relation to the provision of our services, about you to the following types of businesses, some of which may be located overseas:

- lenders, mortgage managers, and other people who assist us to provide our products and services;

- any person who represents you, including financial consultants, accountants, lawyers, mortgage brokers, persons holding power of attorney, guardians and advisers;

- government authorities, tribunals, and courts;

- any person where we are authorised or required to do so by law;

- businesses who provide us with services or systems;

- insurers and valuers;

- persons who are or are likely to be co-borrowers with you or to guarantee your loan;

- any person you expressly consent to;

- our associates and related entities;

- our agents, contractors and service providers that we engage to carry out our functions and activities;

- your referees and your employer;

- an organisation that assists us to identify, prevent or investigate any fraud, unlawful activity or misconduct (or suspected fraud, unlawful activity or misconduct);

- any person considering acquiring an interest in our business or assets;

- associated businesses that may want to market products to you but only with your consent

Overseas disclosure

Sometimes we may send your information overseas, including to members of the Rostron Group located in Australia. We may also disclose your information to may disclose your information to businesses located overseas in Australia, USA, Canada, India, Ireland, the United Kingdom or the Philippines. Overseas entities may be required to disclose information to relevant foreign authorities under a foreign law. While we attempt to select and secure reputable offshore service providers, we are not liable for any breach or misuse of information sent offshore. An overseas entity may not be subject to privacy laws or principles similar to those that apply in New Zealand. Any information disclosed to an overseas entity may not have the same protection as under the New Zealand Privacy law. You may not be able to seek redress for any breach of your privacy which occurs outside of New Zealand.

Effective date of the 26th February 2024

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